Politique d’expédition

## Shipping Policy

### Order Processing Time  
All orders are processed within 1–3 business days after payment confirmation.  
Orders are not processed or shipped on weekends or public holidays.

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### Shipping Time  

We partner with trusted global logistics providers through our fulfillment network to ensure reliable delivery.

Estimated delivery times:
- United Kingdom: 5–10 business days  
- Europe: 5–12 business days  
- United States & Canada: 7–12 business days  
- Other regions: 7–15 business days  

Please note that delivery times are estimates and may vary due to customs, local carriers, or seasonal demand.

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### Shipping Fees  

We offer Free Standard Shipping on all orders.

No hidden fees. No surprises.

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### Order Tracking  

Once your order has been shipped, you will receive a tracking number via email.  
Tracking information may take 2–5 days to update after shipment.

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### Customs, Duties & Taxes  

We cover most import-related costs through our shipping partners whenever possible.

However, in rare cases, customs fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

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### Delays  

While we strive to meet all delivery timelines, delays may occur due to:
- High demand periods  
- Customs processing  
- Carrier disruptions  

We appreciate your patience and understanding.

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### Incorrect Address  

Please ensure all shipping details are correct at checkout.

If an incorrect address is provided, we are not responsible for lost or undelivered packages.

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### Lost or Stolen Packages  

If your package is marked as delivered but not received, please contact the local carrier first.

If you still need assistance, feel free to contact our support team and we will do our best to help.

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### Contact  

If you have any questions regarding your order, please contact us at:  
contact@properdwellstore.com

We’re here to help.